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Tech-support scams

A fake "Microsoft" or "Apple" warning - by pop-up, call or email - claims your computer is infected and tells you to call a number or grant remote access. The "technician" then installs malware or charges for a fake fix.

Warning signs

  • An unsolicited call or pop-up saying your device is infected.
  • Pressure to install remote-access software (AnyDesk, TeamViewer).
  • Payment demanded in gift cards or a "refund" that overpays you.
  • A scary full-screen warning with a phone number you must call.

Example

WARNING: Your computer is infected. Windows Defender has blocked access. Call Microsoft support now at +1-888-555-0142 for remote assistance.

Made-up example - not a real message.

How to protect yourself

  1. 01Microsoft, Apple and your bank never cold-call about a virus.
  2. 02Never grant remote access to someone who contacted you first.
  3. 03Close the pop-up (or force-quit the browser); a real virus does not show a phone number.

Already caught out?

  1. 01Disconnect from the internet and uninstall any remote-access app they had you install.
  2. 02Run a full antivirus scan; if banking was open, contact your bank.
  3. 03If you paid by card, ask your bank for a chargeback.

Sources

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